Shipping and Returns

Do you ship to my country?

We only Ship within the USA.

 

When will my order ship and what are my shipping charges?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

We ship Exclusively with UPS and do not allow shipping on second or third party accounts.

Orders received by Noon CST typically ship the same day. Orders received after noon CST sometimes ship the same day but will ship by the next business day. Please allow for shipping time from UPS.   (Based on stock availability)

 

What is the return policy?

Returns

Our products are returnable with prior approval from our customer service department. The original shipping charges for the order are NOT refundable NOR are the return shipping. Returns must be received within 2 weeks of Original Invoice.

 

Defective Merchandise

We will guarantee that our products will be free of material defects. We do not consider an item to be defective if normal wear is determined to be the cause of the defect. Our quality control team will review all claims and the history of any issues of the product in question to determine a defect.

 

Shipping Charges

Shipping charges are not refundable on any order unless the mistake was clearly made by Miers Innovations, LLC (thecargocaptain.com) in which case we will cover the shipping cost as determined at the time of the request.

Please contact customer service for more information on returning an item or to get a return authorization.