Legal
Privacy policy
Last updated:
TO BE REVIEWED BY A LAWYER. This document is a placeholder template and must be reviewed and completed by a qualified lawyer before the site is launched.
This policy explains how Cargo Captain ("we", "us") handles personal data submitted through this website. It is written to meet the EU General Data Protection Regulation (GDPR) and equivalent national laws. {{TODO: confirm applicable law (e.g. GDPR, UK GDPR, Kosovo Law on Personal Data Protection) for the company's jurisdiction}}
Who is responsible for your data
The controller is {{TODO: legal entity name}}, {{TODO: registered address}}, registration number {{TODO: registration number}}. You can contact us about data protection at {{TODO: privacy contact email}}.
What we collect and why
| Data | Purpose | Legal basis |
|---|---|---|
| Name, company, email, phone, preferred channel | To reply to your quote request or message | Steps taken at your request before entering into a contract; legitimate interest in responding to business enquiries |
| Shipment details (origin, destination, cargo, dates, value) | To prepare a freight quote | As above |
| Technical data (IP address, browser) for security checks | To protect our forms from abuse (Cloudflare Turnstile) | Legitimate interest in security |
| Aggregate usage statistics | To understand which pages are useful (Plausible Analytics, cookieless; Google Analytics only with your consent) | Legitimate interest; consent for Google Analytics |
We do not use your data for automated decision-making, and we do not sell it.
Who we share it with
We share personal data only where needed to provide our service:
- Email delivery: Resend, which delivers our emails. {{TODO: confirm data processing agreement and hosting region}}
- Website hosting: Vercel. {{TODO: confirm data processing agreement}}
- Security: Cloudflare (Turnstile).
- Analytics: Plausible Analytics (no cookies, no personal data); Google Analytics only if you consent.
- Carriers and partners: if you go on to book a shipment, the details needed to move it are shared with the carriers and service providers involved.
Where data is transferred outside the European Economic Area, we rely on adequacy decisions or standard contractual clauses. {{TODO: confirm transfer mechanisms}}
How long we keep it
Quote requests that do not lead to a booking are deleted after {{TODO: retention period, e.g. 24 months}}. Data relating to shipments is kept as long as required by tax and commercial law. {{TODO: confirm statutory retention periods}}
Your rights
You have the right to access, correct, delete or restrict the use of your personal data, to object to processing based on legitimate interest, to data portability, and to withdraw consent at any time. To exercise these rights, contact us at the address above. You also have the right to complain to your data protection authority. {{TODO: name the competent supervisory authority}}
Cookies
See our cookie policy.
Changes
We will update this page if our practices change, and show the date of the latest version above.