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Cargo Captain
Cargo Captain

How we work

A clear process, so you never have to chase.

Every shipment follows the same five steps. At each one you know what we are doing, what you will receive, and when.

The process

From brief to close-out.

  1. Brief

    You tell us what you are shipping, from where to where, and by when.

    You receive
    Confirmation that your request is with a named specialist, and any questions we need answered to quote accurately.
    When
    When your request arrives

    Use the quote form, email or a call. The more we know about weight, dimensions, packaging and Incoterm, the more precise the quote. If you are unsure about any of it, say so: helping you work it out is part of the job.

  2. Quote

    We compare carriers and routings, then send one clear recommendation.

    You receive
    An itemised, all-in quote: freight, surcharges, documentation and any optional services, with transit guidance and validity stated.
    When
    Within {{TODO: quote response time}}

    Where there is a real trade-off, for example a faster sailing at a higher rate, we show you both options and explain the difference. Our quotes state what is excluded, such as import duties and taxes, so nothing is assumed.

  3. Booking and documents

    On your approval we book space and prepare the paperwork.

    You receive
    Booking confirmation with carrier, schedule and cut-off dates, plus a checklist of the documents we need from you and your supplier.
    When
    Before the cargo moves

    We check the commercial invoice, packing list and transport documents (B/L, AWB or CMR) against each other and against the booking. Discrepancies are far cheaper to fix before departure than at the destination border.

  4. In transit

    We follow the shipment and keep you informed at every milestone.

    You receive
    A short update at each milestone: collected, departed, arrived, cleared. And an immediate call or message if anything changes.
    When
    At every milestone

    Updates come from your named contact, not an automated system, and they include what happens next. If a vessel is delayed or a flight is rolled, you hear it from us first, with the options.

  5. Delivery and close-out

    We confirm delivery, close the file and make sure the paperwork is complete.

    You receive
    Proof of delivery, final documents, and an invoice that matches the quote you approved.
    When
    On delivery

    If any charge differs from the quote, for example because the cargo measured differently or the scope changed, the invoice explains why. We then ask how it went, and we take the answer seriously.

To prepare a quote

What we need from you.

Five minutes of information saves days of back-and-forth. If you do not have all of it, send what you have.

  • Origin and destination: city and country, and whether collection and delivery are from a business address, port or warehouse
  • What the goods are, and whether they are dangerous, temperature-sensitive or oversized
  • Number of pieces, packaging, total gross weight and dimensions or volume
  • When the cargo will be ready, and how time-sensitive the delivery is
  • The Incoterm agreed with your supplier or buyer, if known (see Incoterms® 2020 explained)
  • For dangerous goods, the Safety Data Sheet (SDS)

Communication

How we keep you informed.

  • One person, by name

    Your contact is named on the quote and stays with the shipment. If they are away, a colleague is briefed and introduced to you in advance.

  • Your preferred channel

    Email, phone or WhatsApp. Whichever you choose on the quote form is how we will reach you, with written confirmation of anything that matters.

  • Bad news early

    Delays, roll-overs and inspections happen in freight. What matters is hearing about them promptly, with options, so you can inform your own customers.

When things go wrong

Accountability is tested by problems, not by brochures.

If cargo is delayed, damaged or held, your named contact takes ownership of the issue. We gather the facts from the carrier and terminal, tell you what happened and what we are doing about it, and keep you updated until it is resolved.

Where a claim is needed, we help you prepare it and pursue it with the carrier under the applicable convention: the Hague-Visby Rules for sea, the Montreal Convention for air, or the CMR Convention for road. These conventions limit a carrier's liability, which is why we advise cargo insurance for goods of significant value. {{TODO: confirm whether Cargo Captain arranges cargo insurance, and state the company's own liability insurance}}

Tell us what you are shipping.

You will receive a clear, all-in quote within {{TODO: quote response time}}. No obligation, and your details are never shared.

Request a quote

Your request goes directly to

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